FAQs
WE’RE HERE TO SUPPORT YOU
BILLING
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept American Express, Apple Pay, Diner’s Club, Discover, Meta Pay, Google Pay, PayPal, Mastercard, Shop Pay and Visa. You can choose your form of payment at checkout.
WHEN WILL MY CARD BE CHARGED?
Your credit card will be charged when your order has been placed successfully.
Whether signing up for a subscription or purchasing any product, a successful order will display a “Thank You” page with your order number. You will also receive an email with your order number within minutes.
WHAT SHOULD I DO IF I HAVEN’T RECEIVED AN ORDER CONFIRMATION # OR EMAIL?
When an order is placed successfully, you will be redirected to a “Thank You” page displaying your order number.
An order confirmation email will be sent to the email address you provided at checkout shortly after your order has been placed successfully. If you don’t receive an email within 30 minutes after making your purchase:
- check the spelling of the email address you provided
- check your Spam folder in case it didn’t show up in your Inbox.
Contact us at oasisnailco@gmail.com if you cannot find your order confirmation email. We’ll be happy to confirm your order status.
CAN I CHANGE, CANCEL OR ADD TO MY ORDER?
After your order has been placed successfully and you receive an order confirmation number, you cannot cancel or add additional products or subscriptions to your order. However, you can place another order and email oasisnailco@gmail.com within 24 hours to request your orders to be shipped together (contingent they have the same shipping address).
WHAT SHOULD I DO IF I WAS CHARGED MORE THAN ONCE?
Be it due to a website glitch or human mistake, we sincerely apologize that you were charged more than once. We kindly ask that you give us the opportunity to rectify the issue before you dispute any additional charges with your bank. Contact us at oasisnailco@gmail.com as soon as you see the discrepancy and we will work diligently to reverse any additional charges as soon as possible.
WHAT CAN I DO IF MY PAYMENT WAS DECLINED?
If your payment didn’t go through, check the correct spelling of your billing address and the input of your credit card numbers, expiration date and security code.
If all of your information is correct and your method of payment still doesn’t go through, either try using another form of payment or contact your card issuer before trying again..
SUBSCRIPTIONS
HOW OFTEN AM I CHARGED?
Subscriptions renew on the 2nd of every month. If the 2nd falls on a weekend or a holiday, your bank will draft the payment on the next business day.
HOW DO I PAUSE, SKIP OR CANCEL?
You can manage your subscription preferences by creating an account. At the top of the desktop page or from the mobile menu, click on the body icon and set up your account.
Pause your account at your leisure. Please note: you can cancel your subscription only after the 3rd renewal.
CAN I CHANGE OR ADD TO MY SUBSCRIPTION?
Month to month, you can change the nail set that you choose to include in your box only. The massage cream, nail file and cuticle oil will always be included in the box.
SHIPPING
WHAT ARE MY SHIPPING OPTIONS?
All orders are shipped via USPS. Please note: business days do not include weekends or holidays.
Non-subscription orders placed before 1:00pm CST are typically shipped same day Monday-Friday. After 1:00pm, orders are fulfilled and shipped within 1 business day.
Subscription orders are shipped out on the ____ of every month and delivered within 2-5 business days.
Free Shipping is available for orders over $75. The announcement bar at the top of our website will always display our most current shipping promotion or discount. Orders that receive free shipping are fulfilled within 24 hours and delivered via Standard Shipping within (3-5 business days).
WHEN WILL MY ORDER SHIP?
Non-subscription orders placed before 1:00pm CST are typically fulfilled and shipped same day Monday-Friday.
Subscription orders are shipped out on the ____ of every month, or the next business day if the date falls on a weekend or holiday.
Please note: During the peak of holiday season, an influx of orders may cause a delay in fulfillment timeframes. Delays will be communicated via email. Once orders have shipped, Oasis Nail Co. is not responsible for any delays caused by the shipping carriers.
CAN I UPDATE OR CHANGE MY ADDRESS?
In the event that you need to modify or update your shipping address, contact oasisnailco@gmail.com within 24 hours of placing your order.
HOW DO I TRACK THE STATUS OF MY ORDER?
Track your order two ways:
- via the confirmation email sent to the email address you provided during checkout. Click the tracking link within the email.
- via your Account page through our website. Create an account or log in. To access your account page please click on the person-shaped icon located in the top right corner of staticnails.com and log in.
Please note: The tracking status of your order will update once it has been received and scanned by the shipping carrier.
In the event you have a question or concern, kindly contact oasisnailco@gmail.com
WHAT SHOULD I DO IF I HAVEN’T RECEIVED A TRACKING # ?
Contact oasisnailco@gmail.com and we will gladly provide you with your tracking number and status.
WHAT CAN I DO IF I RECEIVED AN “UNABLE TO DELIVER” ALERT?
If your tracking status says “attempted to deliver” beyond the intended delivery date, contact the shipping carrier to inquire about correct the issue. Have your full shipping address and tracking number available.
Other reasons an order may be undeliverable: insufficient address, no secure location or the address is associated with a newly-constructed development.
For orders returned to Oasis Nail Co., we will do our due diligence to contact you to solve the issue and attempt to resend. You are responsible for the shipping costs to re-ship.
RETURNS, REFUNDS & EXCHANGES
WHAT IS YOUR EXCHANGE POLICY?
Oasis Nail Co. does not offer exchanges at this time.
WHAT IS YOUR RETURN POLICY?
If for any reason you are unsatisfied with your purchase, we honor returns for unopened and unused products within 5 days of the original delivery date.
You may return the products within 5 days of the original delivery date for store credit only.
HOW LONG IS THE REFUND PROCESS?
After we receive your order, our fulfillment center will process your return within 5 business days and your store credit will be issued.
WHAT SHOULD I DO IF MY ORDER ARRIVED BROKEN OR DAMAGED?
We conduct a thorough quality control process to ensure each product is shipped in top-tier condition.
If you received a defective, damaged or broken product upon delivery, kindly email oasisnailco@gmail.com with your order number. Attach a clear photo of the defective product within 48 hours of receiving your order and we will do our due diligence to find a solution.
GIFT CARDS, PROMOTIONS & DISCOUNTS
WHERE DO I APPLY MY GIFT CARD OR DISCOUNT CODE?
Enter your discount code or gift card numbers in the discount code box on the Check Out page.
CAN I USE MORE THAN ONE CODE AT CHECKOUT?
Only one discount code can be used per order.
CAN I USE A DISCOUNT CODE WITH A PROMOTION?
Gift cards can be used with any promotion since it is a form of payment.
One discount code can only be used with our “Free Shipping over $75” offer (which is automatically applied at check out with no additional code needed).